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Support offerings

PEER Group's commitment to excellent product innovation and engineering lets us develop easy-to-use products with rapid implementation strategies. However, we know that helping you realize your specific goals is what matters most. We're dedicated to providing you with comprehensive product support and integration services to ensure your software solutions run reliably in production and accelerate achievement of your operational goals.

Support tools

As a leading supplier of automation software solutions for high-technology manufacturers and their equipment suppliers, we are uniquely positioned to understand technology challenges within your complex manufacturing environment. Our support team is comprised of dedicated individuals with product-specific development experience. We will work with you to provide rapid response to your support requests, meeting our mutual goal of fast issue resolution to help you attain successful automation integration.

Our dedicated support team uses several tools and processes geared to facilitate rapid issue resolution.

  • Business Hours
  • Extended Support Hours
  • Product Support and Maintenance
  • Product Training
  • Issue Tracking  

Please contact sales@peergroup.com to discuss your support needs.

Hours of operation

PEER Group is located in Kitchener-Waterloo, Ontario. Our hours of operation are 8:30am-5:30pm EST. If you are a current customer and require support for any of your products, the terms of your support hours will be dictated in your contract with PEER Group Inc., regardless of any interruption to our normal business hours.

For general inquiries, contact us.

  • 150+
    OEM customers
  • 50,000+
    equipment connections in service
  • 70+
    tool platforms automated
  • 40+
    fab acceptances