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Support contacts

Product support and maintenance

With our product support and maintenance program, customers benefit from product enhancements made to address requests from our large customer base as well as their own suggestions for new functionality. To discuss product roadmaps and your future needs for a product, please email the appropriate contact below, or call +1 519-749-9554.

Connectivity: Sherry O'Brien, Product Engineering Manager
Remote connectivity: Veronica Consens, Product Engineering Manager
Tool automation: Mike Thiessen, Product Engineering Manager
Test applications: Alison McKenzie, Director, Product Engineering
Factory automation: Alison McKenzie, Director, Product Engineering

If you are not currently on product support and maintenance, please contact sales@peergroup.com to learn how you can benefit from using the latest product version.

Technical support

If you have questions or an issue regarding the installation or use of a PEER Group product, contact our support team by telephone (+1 519-749-8185) or by emailing the appropriate contact below.

Connectivity
support.connectivity@peergroup.com
EIB® OEM Product Suite
EIB® Factory
ConX300™
GEM4Tools™
GWGEM®
NexEDA™
Plex4SECS™
SDR™
SECS4Hosts™
portA™

Remote connectivity
support.remicus@peergroup.com
Remicus™

Tool automation
support.pto@peergroup.com
PTO® (PEER Tool Orchestrator)

Test applications
support.pfat@peergroup.com
PFAT™ (PEER FACTORY® Acceptance Tester)
support.ccs@peergroup.com
CCS Envoy™
support.connectivity@peergroup.com
SECSIM Pro®+

Factory automation
support.connectivity@peergroup.com
PEER® FAST TAP™, PEER® FAST 200™, PEER® FAST 300™
support.peerfactory@peergroup.com
PEER FACTORY®
  • 150+
    OEM customers
  • 50,000+
    equipment connections in service
  • 70+
    tool platforms automated
  • 40+
    fab acceptances